Refund policy
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a return, Please provide us with your name, email as well as the order number and the reason for your return.
To start a refund, you can contact us at info@supermistspray.com.
You can always contact us for any refund question at info@supermistspray.com.
**30-Day Money-Back Guarantee (No Return Required)**
At SUPER MIST, we are committed to your satisfaction. That’s why we offer a 30-day money-back guarantee without the need to return the item. Please review our policy details below:
1. Eligibility for Money-Back Guarantee
- **Time Frame**: You have 30 days from the date of receipt to request a refund under our money-back guarantee.
- You are not required to return the item.
2. How to Request a Refund
- **Initiate a Refund**: To request a refund, please contact us at info@supermistspray.com. Provide your name, email, order number and a brief explanation of why you are requesting the refund.
- **Processing**: Once your request is received and verified, we will process your refund. Refunds will be issued to the original payment method and may take [5-10] business days to appear in your account, depending on your bank or payment provider.
3. Refund Details
- **Amount**: The refund will be for the purchase price of the product. Original shipping fees are non-refundable, unless the refund request is due to an error on our part or if the product is defective.
- **Processing Time**: We aim to process refunds as quickly as possible, typically within [3-5] business days of receiving your refund request.
- Shipping Costs: We will deduct the cost of shipping to customers from the total refund and provide a confirmation of shipping charges at the time of refund. (This includes charges paid by Happy Bum Cosmetics Ltd. as part of the free shipping offer)
4. Damaged or Defective Items
- **Report Issues**: If the product is damaged or defective, please contact us within [7] days of receipt. We will issue a full refund, including any original shipping costs incurred.
- **Evidence**: Provide photos of the damage or defect and a description to expedite the resolution process.
6. Changes to Policy
- **Policy Updates**: Our money-back guarantee policy is subject to change. Any updates will be posted on our website, and the revised policy will apply to refund requests made after the update.
For further assistance or questions about our 30-day money-back guarantee, please contact info@supermistspray.com. We are here to ensure you have a positive experience SUPER MIST.