Refund policy
Refund Policy
At Super Mist, customer satisfaction is important to us. Please review our refund policy carefully before making a purchase.
30-Day Money-Back Guarantee (No Return Required)
We offer a 30-day money-back guarantee on eligible purchases. Refund requests must be submitted within 30 days of the original order date.
No physical return of the product is required unless explicitly requested by us.
Refund Eligibility
To request a refund, customers must provide:
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Full name
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Email address used at purchase
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Valid order number
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Reason for the refund request
Refund requests that do not include sufficient order information may be delayed or declined.
Refund Limitations
To prevent misuse of the guarantee:
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Refunds are strictly limited to the purchase price of one (1) unit of the product per order, regardless of the number of items purchased.
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Under no circumstances will the total refund exceed the original purchase price of a single item.
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Refunds are granted at the sole discretion of SUPER MIST.
Non-Refundable Costs
The following are non-refundable except where required by law:
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Shipping fees
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Handling charges
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Duties or import taxes
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Promotional or discounted items (where applicable)
Where free shipping was provided, Super Mist reserves the right to deduct the actual shipping cost incurred from the refund amount.
Damaged or Defective Products
If your item arrives damaged or defective:
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You must contact us within 7 days of delivery
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Photographic evidence may be required
Approved claims may result in:
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Replacement product
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Partial refund
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Full refund
Resolution method is determined at our discretion.
Refund Processing
Once approved:
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Refunds are issued to the original payment method only
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Processing typically occurs within 3–5 business days
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Financial institutions may require additional time to post funds
We are not responsible for delays caused by payment providers.
Abuse & Policy Misuse
Super Mist reserves the right to:
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Refuse refund requests suspected of abuse
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Limit refunds for excessive claims
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Deny refunds where policy conditions are not met
Policy Updates
This policy may be modified at any time without prior notice. The version published on our website at the time of the refund request governs the transaction.
For refund inquiries, contact: