Shipping policy

Shipping Policy

Welcome to SUPER MIST! We are committed to delivering your orders in a timely, safe, and cost-effective manner. Please read through our shipping policy to understand how we handle shipping, delivery timelines, and more.

Free Shipping Offer

We’re happy to offer free shipping on all orders of 2 or more bottles to USA & Canada (excluding Hawaii, Alaska, Puerto Rico and Nunavut)

Please read the following terms and conditions regarding our free shipping offer:

1. **Eligibility**: Free shipping applies only to orders that meet the following criteria:

ALL orders of 2 or more bottles being shipped to USA (excluding Alaska, Hawaii & Puerto Rico) and Canada (excluding Nunavut).

3. **Shipping Methods**: Free shipping is valid for standard shipping methods only. Expedited or express shipping options are not covered by this offer and will incur additional charges.

4. **Order Modifications**: If you modify your order, including changes to shipping methods or addresses, the free shipping offer may be adjusted accordingly.

5. **Returns and Exchanges**: If you return items that were originally eligible for free shipping, the cost of shipping will be deducted from your refund or exchange, if applicable. (A confirmation of shipping charges will be sent to you)


For any questions or clarifications regarding our free shipping policy, please contact us at info@supermistspray.com

**Happy Bum Cosmetics Ltd.** reserves the right to amend or discontinue this offer at any time without prior notice.

Domestic Shipping (Within Canada)

• Processing Time: Orders are processed within 1-3 business days after your purchase is confirmed. 

• Shipping Options & Rates:

  • Standard Shipping: Items ship from Vancouver, BC so will be variable based on shipping distance. (Estimated delivery time: 1-3 business days)
  • Expedited Shipping: Rates vary based on location. Items ship from Vancouver, BC so will be variable based on shipping distance. (Estimated delivery time: 2 business days)
    
  • Shipping to Nunavut will be variable rates and delivery times.

International Shipping (USA)

• Processing Time: International orders are processed within 1-3 business days.

• Shipping Options & Rates: Shipping fees will be calculated at checkout based on the destination and chosen shipping method.

• Customs, Duties, and Taxes: Import duties, taxes, and customs fees may apply depending on your country’s regulations. These are not included in the shipping fees at checkout and are the buyer’s responsibility. Please check with your local customs office for more information.

Order Tracking

Once your order has shipped, you will receive an email with your tracking information. You can track your package through the carrier’s website to get real-time updates.

Shipping Delays

We strive to meet the delivery times mentioned above, but certain circumstances such as weather, customs delays, or courier delays may extend your shipping time. We are not responsible for delays caused by shipping carriers, natural disasters, or incorrect shipping information provided at checkout.

Incorrect Address

If you provide an incorrect shipping address and the order is returned to us, we will contact you to correct the address. Please note, any additional shipping costs incurred due to an incorrect address will be the responsibility of the customer.

Lost or Stolen Packages

We are not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier. If your package is lost in transit, please contact us at info@supermistspray.com so we can assist you in filing a claim with the carrier.

Shipping Restrictions

We currently only ship to the USA & Canada.

Contact Us

If you have any questions regarding shipping, please reach out to us at info@supermistspray.com.